Manages the day-to-day operations and functions at the Technical Help Desk and Technology Service and Support
Check service desk for tickets assigned to the queue and process tickets based on severity or first-in-first-out.
Check configurations, utilities, software default settings, etc. for the local workstation.
Install, test, and configure new workstations, peripheral equipment, and software.
Review inventory of all equipment, software, and software licenses.
Carry out timely workstation hardware and software upgrades as required.
Follow up on issues for escalation and check as appropriate.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN).
Ability to diagnose and resolve basic technical issues
Assign users and computers to proper groups in active directory.
Perform other job-related duties as assigned.
Bachelor’s degree in Information Technology, Computer Science, or Engineering.
Years of Experience: 3 to 5 years of experience in the same field.
Other skills and qualifications:
Strong knowledge of Microsoft Oss, Microsoft Office applications, and Office 365.
Very good communication, problem-solving, and decision-making skills.
Understanding ITIL Principles, and work with the ticking systems
Basic knowledge of virtualization technology